experience

project management & communications consultant, lauren cutuli llc
from 01/19 - present, based remotely
- Clients include: Louisiana Governor’s Office of Human Trafficking Prevention, Brooklyn Lab Charter School, Achievement First Team Student Experience, AF Accelerate, School Leader Lab, Lelia Gowland LLC, Modern Slavery Research Project, Neema International
- Strategically define project scope, goals and deliverables for client projects and execute assignment, including project management, strategic planning and communications, and operations services

associate director, achievement first
from 01/18-01/19, based remotely
- Managed, monitored, and evaluated the performance of three coordinators
- Oversaw planning for team functionality, including team retreats, meetings
- Strategically defined project scope, goals and deliverables that support the organization’s priorities with senior management
- Proactively managed changes in project scope, identify risks, and devise contingency plans

coordinator, achievement first
from 09/16-12/17, new haven, ct
- Coordinated and led the execution of operations and communications for ongoing trainings and events
- Organized logistics for teacher coaching project that focuses on staff development across the network
- Managed calendars and projects aligned to 3 Regional Superintendent’s priorities to ensure +10 elementary schools received effective management support

team lead, warby parker
from 11/15-09/16, new york, ny
- Directly coached and supervised a team of Customer Experience advisors to ensure consistent, high-quality was delivered to customers over multiple platforms
- Monitored billing requests and inquiries for the Customer Experience team and over +30 retail stores
- Served as the Social Innovation Lead, organizing weekly volunteer events to increase community engagement

advisor, warby parker
from 02/15-11/15, new york, ny
- Delivered exceptional experiences to customers with verbal/written communication on phone, email, and chat
- Strengthened customer relationships throughout the progress of a customer’s experience
- Ensured customer inquiries were managed effectively through cross department coordination

development manager, causeway agency
from 07/14-11/14, westport, ct
- Built and managed in-house media contact database with 8,000 TV and radio contacts
- Directed media outreach for PSA campaigns and increased radio airings by 80%
- Developed and executed strategic plans for all internal and external communications

education

loyola university new orleans
from 08/10-05/14, new orleans, la
B.A.: Mass Communication (Journalism)
Minor: African / African-American Studies

university of ghana
from 01/13-05/13, legon, ghana

university of cape town
from 07/12-11/12, cape town, south africa

awards

employee of the month, warby parker
march 2016, new york, ny
- Awarded for regularly demonstrating company core value, “Treat others as they want to be treated”

outstanding minor award, loyola university new orleans
may 2014, new orleans, la
- Minor in African and African-American Studies

volunteer

board member, the witness stones
from 05/19 to present, guilford, ct
- Serve as member of first board selection to advise development and direction of the non-profit 

math tutor, achievement first
from 2016-2018, new haven, ct
- Tutor middle school students in preparation for state testing

kitchen prep, god’s love we deliver
from 02/16-09/16, new york, ny
- Organized communications and logistics for weekly volunteer events

communications volunteer, free the slaves
from 09/13-05/14, new orleans, la
- Managed communications and events, including Human Trafficking Awareness Week across two college campuses